Kickoff
Not every project requires a kickoff call, but if we have a new client and/or we or our client feels one is necessary, one will be scheduled. Kickoff calls are a good way for both teams to get acquainted, to clarify timelines, quotas, and any complicated logic or tricky spots in the survey. It's usually not necessary to talk through each question in the questionnaire during the kickoff.
Once we receive final materials and authorization to begin, we start programming the study. A purchase order or equivalent is needed in order to begin.